In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long term viability. The course analyzes the principles that influence quality journey and determines appropriate approaches to foster a responsible and productive work environment. It examines a variety of theories, philosophies and frameworks used to understand challenges towards achieving sustainable performance and competitive advantages. The course also emphasizes the importance of managing processes through the uses of statistical thinking to monitor and minimizes variations with Six Sigma applications.